Privacy Policy

Information We Collect

Personal Information You Provide

When you create an account or contact us, we collect information you voluntarily provide. This includes your name, email address, company details, and any information you share when reaching out for support or participating in our educational programs.

Usage Data

We automatically collect information about how you interact with our platform. This includes your IP address, browser type, device information, pages visited, time spent on our site, and the financial scenarios you create or modify.

Financial Modeling Data

When you use our scenario modeling tools, we collect the data you input to create your financial projections. This may include business metrics, revenue figures, and other financial information you choose to model within our platform.

How We Use Your Information

We use the information we collect for several specific purposes that directly support your experience with our platform:

• Providing and improving our financial scenario modeling services
• Processing your account registration and maintaining your user profile
• Responding to your questions, support requests, and feedback
• Sending you educational content and updates about our learning programs
• Analyzing platform usage to enhance our tools and user experience
• Complying with legal obligations under Australian privacy laws
• Protecting against fraud and ensuring platform security

Information Sharing and Disclosure

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, and deliver our services. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by Australian law, legal process, or government request. This includes situations where disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If Sparkly Glowly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and Australian Privacy Principles, you have several important rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccurate or outdated information. We'll respond to your request within 30 days and provide you with a clear explanation of what information we have.

Data Portability

You can request a copy of your financial modeling data and scenarios in a structured, commonly used format. This allows you to transfer your data to another service if you choose.

Deletion Rights

You can request that we delete your personal information, subject to certain legal and operational requirements. We'll honor deletion requests unless we have a legitimate business need or legal obligation to retain the information.

Marketing Communications

You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out, we may still send you important account-related communications.

Data Security and Protection

We take the security of your information seriously and implement multiple layers of protection to safeguard your data:

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Your financial modeling data is stored on secure servers with restricted access
• We regularly update our security measures and conduct vulnerability assessments
• Our team receives regular training on data protection and privacy best practices
• We maintain detailed logs of system access for security monitoring
• Regular backups ensure your data is protected against loss

While we implement strong security measures, no system is completely secure. We encourage you to use strong, unique passwords and log out of your account when using shared computers.

Data Retention

Account Information

We retain your account information for as long as your account remains active. If you close your account, we'll delete your personal information within 90 days, unless we have a legal obligation to retain it longer.

Financial Modeling Data

Your financial scenarios and modeling data are retained while your account is active and for up to 12 months after account closure. This allows you to recover your work if you decide to reactivate your account.

Usage Analytics

Anonymized usage data may be retained longer for analytical purposes to help us improve our platform. This data cannot be linked back to your individual account or identity.

International Data Transfers

Your information is primarily stored and processed within Australia. However, some of our service providers may process data in other countries with adequate privacy protections. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

We only work with service providers in countries that have been recognized as providing adequate levels of data protection or that have agreed to standard contractual clauses that provide equivalent protection to Australian privacy laws.

Cookies and Tracking Technologies

Essential Cookies

We use essential cookies that are necessary for our platform to function properly. These include session cookies that keep you logged in and security cookies that help protect against fraud.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This helps us identify areas for improvement and develop new features that better serve our users' needs.

Managing Cookies

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our platform.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email and post a notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.